Bronze Assist

  • Consulting

    • Are you considering or bought a platform and need unbiased experts to guide the process or make recommendations on how to best use and optimize the setup of the platform.  Our team provides an ‘informed’ resource, guiding you through the process and providing the tools needed to maximize functionality.

Silver Assist

  • Bronze Assist plus: 

  • Project Management

    • We become the Project Manager on your behalf and coordinate with your team to get the information needed, design the process and manage the process on your behalf to ensure, provide the tools and manage the expectations throughout the project timeline.   

  • Provider Liaison

    • We become the main point of contact for the provider throughout the process.  This allows your team to focus on your core business.

Gold Assist

  • Bronze and Silver plus: 

  • Pre and post customer training

    • Our team of trainers provides post deployment and post deployment training for your staff based on your setup, along with customized training documents based on how you are using the platform

Diamond Support

  • Live answer

  • Assigned lead technician that understands your business to guide the setup / 3rd party integrations or end points

  • Ongoing internal support for your platform